BI Soft Tech Incident Reporting and Investigation Management Software Solution On-Premises

BI Soft Tech Incident Reporting and Investigation Management Software Solution On-Premises:

At BI Soft Tech Services LLC, our Incident Reporting and Information Management Software offers a comprehensive and efficient platform for tracking, managing, and resolving incidents across an organization. Designed to streamline the entire incident lifecycle, the system captures every detail—from what happened, where it occurred, and who was involved, to the actions taken for resolution. When an incident is reported, its status is immediately marked as open in the helpdesk center, and the specific type of incident is logged. An investigator is then assigned to lead the case, heading to the scene to gather all relevant information, evidence, and details about any involved items, persons, or vehicles. From there, a case is formally opened, and a thorough investigation is initiated. The investigator conducts a root cause analysis, tracks environmental data, and monitors incident types, causes, and any corrective actions taken. The system also records the response time of security personnel or other designated responders, ensuring accountability and prompt action. Throughout the investigation, the organization remains fully informed of ongoing developments, and once the issue is resolved, the incident status is updated to closed. For management, a statistical and graphical dashboard offers real-time insights, displaying the number of incidents that are open, closed, or pending at a glance. With the ability to generate daily, weekly, monthly, and annual reports, businesses can assess the effectiveness of their security teams and resources, making data-driven decisions on security personnel allocation and system improvements. The robust reporting package provides both statistical and graphical reports, empowering management with actionable insights to enhance security operations and decision-making.

Summary:

 This version highlights the software's functionality and the value it brings to businesses by ensuring thorough tracking, investigation, and resolution of incidents while promoting data-driven decision-making through comprehensive reporting and real-time dashboards.

Key Features:

• Quickly enter and maintain complete environmental incident details.
• Monitor what’s happening… and where, who’s involved and how, what is missing or damaged…and what it’s worth.
• Know how many incidents have opened, how many have closed and how many are pending, at a glance?
• Generate report of total opened \Closed \Pending incidents in breakups.
• Generate Daily, Weekly, monthly and Annually, Security Service report that demonstrate the effectiveness of your security team and ensure the best allocation of security personal, systems and resources.
• Generate incident type like theft, accident wise report in detail.
• Generate Incident priority wise like normal, critical detail report.
• Expand from a single department or location to multiple departments.
• Efficiently conduct investigation against each incident through an investigator.
• Eliminate incomplete or inaccurate information.
• Stay in touch with ongoing investigation.
• Keep all the information related to an incident in one convenient location.
• Reduce days spent compiling and sorting information to just minutes and a few keystrokes.
• Transfer your Reporting data into other applications like MS word or excel.
• Track incident investigation and perform root cause analysis.
• Track and report on environmental data and incident types, causes, and corrective actions for each.
• Set up individual, facility follow-ups including assignments and linkages to incident information.
• Prevent the integrity of your data.
• Support client \ server environment.
• Limit users by their ability to add, edit or delete incident or case records.
• Assign Rights which users can use specific interfaces and reports.